skip navigation

Polar Ice Policies

Help keep Polar Ice a safe and enjoyable place to visit!

The policies and procedures below have been put in place to ensure the safety and enjoyment of all our guests. We ask that visitors to the POLAR ICE honor them in order to maintain a safe and pleasant environment.

CODE OF CONDUCT: Reasonable behavior is required of all visitors to Polar Ice at all times. Any inappropriate behavior that endangers or offends any other person, or could endanger or offend any other person as determined in the sole discretion of the Polar Ice management and/or the Polar Ice Operations Manager, may result in immediate ejection from the Polar Ice Complex and/or arrest. The following code of conduct is designed to educate participants and visitors of appropriate and intolerable behavior at Polar Ice.

Any person who enters the Polar Ice Complex must comply with this code of conduct for the safety and enjoyment of all visitors. Any participant or visitor that is ejected from the facility for non-compliance with these rules and regulations as determined in the sole discretion of Polar Ice management and/or Polar Ice Operations Manager will not receive a refund or compensation. Future suspensions from the Polar Ice Complex will be at the sole discretion of the Polar Ice Management and/or Polar Ice Operations Manager.

  • Guests will enjoy the entertainment experience free from foul/abusive language or obscene gestures.
  • Guests will refrain from mistreatment of visiting team fans, including verbal abuse, harassment, profanity, confrontations, intimidation, or threatening behavior.
  • Guests will refrain from displays of affection not appropriate in a public, family setting.
  • Guests will refrain from wearing or bringing obscene or indecent clothing, banners, or flags.


CANCELATION POLICY: We do not offer a refund, in order to receive a credit or transfer your registration to a different day. We need a 2 hour notice before session starts by emailing 

ALCOHOL: Alcohol consumption is not permitted within the Polar Ice Complex, except where permitted by law to sell. Participants and/or visitors whom appear to be intoxicated will be ejected immediately from the Polar Ice Complex. The Polar Ice Complex staff may contact the proper authorities in the event of potential danger to other staff and/or other participants, or in the event that intoxicated individuals are below 21 years of age.

ANIMALS: Animals, other than service animals, are not allowed.

ATTIRE: Participants in any sporting event or practice at the Polar Ice Complex are required to wear clothing deemed appropriate for their given sport. Neither the Polar Ice Complex owners, nor any of the Polar Ice Complex employees and/or agents shall be responsible for any injuries related to clothing or body jewelry within Polar Ice Complex grounds.

BIKES/SKATEBOARDS/ROLLERBLADES/ HOVERBOARDS: The use of skates, skateboards, rollerblades, bicycles, hover-boards or similar equipment is prohibited on the POLAR ICE property.

HARASSING, OFFENSIVE OR VIOLENT BEHAVIOR: The following acts are strictly prohibited: physically or verbally threatening any person, fighting, annoying others through noisy or boisterous activities, staring at or stalking a person through the facility; using profane or sexually offensive language or conduct or in any way creating a disturbance which interferes, disrupts, or endangers mall patrons.

LITTER: Littering or damaging complex property is prohibited. Patrons are expected to use trash cans to dispose of litter.

LOITERING: Loitering, hanging out, sitting on floors, planters, or trash cans, and congregating or walking in groups in such a way as to inconvenience others or impede traffic flow is not permitted. For individuals under the age of 18 please be aware that in compliance with our no loitering policy that if you are on site without a planned activity or parental supervision that staff will ask you to leave the property. Staff will assist with making a phone call for pick up or answering questions regarding this policy.

SMOKING / VAPING: Smoking and vaping is not permitted within the Polar Ice complex.

SOLICITATION: Marketing is not permitted without the prior written approval of the Polar Ice Complex Management. This includes, but is not limited to, the following: distribution of handouts; leaving leaflets on windshields; displaying banners or flags with commercial advertising and product sampling. No individual is permitted to approach a player or representative with the express means of acquiring services for their team or enterprise.


Failure to obey these rules or to comply with lawful and reasonable requests by the Polar Ice staff will result in your being asked to leave the property. If you refuse to leave, you will be arrested and prosecuted for criminal trespass.

Cary Footer

Polar Ice Wake Forest

Contact Us

1839 S Main Street STE 200

Wake Forest, NC 27587



Contact Us